Onboarding and Support Financial Agent

Location: Sault Ste Marie, Ontario, Canada
About the Createch Group and Microsoft Business Solutions: 
The Createch Group, a Bell Canada company, is a Canadian leader in supply chain optimization dedicated to improving business performance. Since 1993, the consulting firm offers services in manufacturing and logistics performance, process reengineering, asset management optimization, change management, enterprise resource planning (ERP) and information technology solution implementation.

Createch’s Microsoft Business Solutions (MBS) team delivers ERP and customer relationship management (CRM) solution implementation and support using the Microsoft Dynamics Platform.

Would you like to work on the newest Microsoft technology? Be part of a major industry change? Do you have a finance background? Are you inspired by cloud technologies and their potential?  If so, joining one of Createch’s cutting edge teams might be perfect for you!

About the opportunity:
On November 1st 2016, Microsoft officially began rolling out the first components of its new ERP and CRM cloud solutions regrouped under the name “Dynamics 365”.

Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together. Dynamics 365, Business Edition, enables businesses to address specific needs and start small with the assurance that the solution can grow along with their needs. Integrated with Office 365 and empowered by advanced analytics (Business Intelligence) and machine learning solutions, Dynamics 365 will usher in a new era of business agility for customers around the world.

Over the previous months, a dedicated team at Createch worked closely with key partners to create Createch 365, a specialized team with a business model specifically tailored for the game changer that is Microsoft’s Dynamics 365 release.

Createch 365 is a brand new division within Createch’s Microsoft Business Solutions group. It is a cloud software services and development center aimed at remotely selling and supporting the suite of Microsoft Dynamics 365 cloud-based software solutions. Createch 365 will also initiate and lead the development of strategically selected industry vertical-specific software extensions for Dynamics 365. The company will provide all service delivery and support for Canadian and US-based Dynamics 365 customers remotely from Sault Ste. Marie, a departure from the classical “on-premise” consulting approach traditionally employed in the B2B software industry.

This job offering represents a rare opportunity to become part of this new game changing initiative and become an employee of Createch 365 in Sault Ste. Marie!

Job Description:
The Onboarding and Support Financial Agent is a remote Dynamics 365 consultant responsible for the Onboarding and Supporting processes at Service 365. They report to the Remote Consulting Manager. Financial agents are the functional experts on Office 365 and Dynamics 365 products. The agents get occasionally involved as a functional analyst on system development projects and as a sales support to assist Marketing & Sales agents in concluding complex sales cycles.

The initial weeks of employment with Createch will be dedicated to training on Office 365, Dynamics 365 (Business Edition) and the sales, onboarding and supporting business processes and tools.

Key Accountabilities:  
  • Execute pre-defined Office 365 and Dynamics 365 onboarding process with clients.
  • Coach client in configuring and personalizing Dynamics 365 (Charter of Accounts, Finance Template, sale, purchase, etc.).
  • Provide basic user training to clients on Dynamics 365.
  • Answer support demands related to the functions of Office/Dynamics 365 and related to the accounting tasks to be executed with the product.
  • Support Sales and Marketing agents in concluding sale cycles requiring an in-depth knowledge of the product.
  • Assist Createch Onboarding & Support IT agents with complex financial issues.
  • A college or university diploma in accounting / finance or equivalent;
  • Excellent understanding of key financial concepts (general ledger, accounts payable, accounts receivable, fixed assets, inventory, multiple currency management, etc.);
  • Good functional understanding of key MS Office software applications: Word, Excel, PowerPoint, Outlook;
  • Good understanding of financial business processes;
  • Good oral and written communication skills in English;
  • Ability to adapt and summarize;
  • Strive to continually increase knowledge;
  • Strong customer service orientation;
  • Strong team spirit;
  • Knowledge of Microsoft Dynamics CRM and ERP solutions (AX, NAV or GP) or similar products.
  • French fluency, written and spoken.
What about the advantages of joining us?
 Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, but above all, you will have the opportunity to be part of a great team.
In addition to:
  • Professional development
  • Group insurance from the first day of employment
  • Bell Canada Employee Benefits (Pension Fund, Profit Sharing Plan and Employee Discount Plan)
If all these features speak to you, then do apply!
 The Createch Group offers competitive salaries and equal opportunities for all. If you meet the job requirements and are looking to take up engaging challenges, please send us your resume.
We thank you very much for your interest in working with us. Unfortunately, only candidates selected for an interview will be contacted.The Createch Group is committed to employment equity and diversity.
this job portal is powered by CATS